Return and Refund Policy – Ravi Medical Store.

1. Shipping Methods:

• We offer standard shipping services within Pakistan.
• Shipping fees may vary based on the delivery location and the weight of the package.

2. Processing Time:

• Orders are processed within 1-2 business days from the date of purchase.
• Customers will receive a confirmation email /Sms with tracking information once the order has been shipped.

3. Delivery Time:

• Estimated delivery times range from 1 to 3 business days depending on the shipping destination.
• Ravi Medical Store is not liable for any delays caused by inclement weather or other unforeseen circumstances.

4. Shipping Charges:

• Shipping charges are calculated at checkout based on the weight and destination of the package.
• Any customs duties or taxes imposed during shipping are the responsibility of the customer.

5. Tracking Orders:

• Customers can track their orders using the provided tracking number on our website or through the designated courier service.

6. Return Eligibility:

• We accept returns within 3 days of the delivery date.
• To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

7. Return Process:

• Customers must contact our customer service team at ravimedicalstorejcd@gmail.com to initiate the return process.
• Once approved, customers will receive instructions on how to return the product.

8. Refund Policy:

• Refunds will be issued to the original payment method once the returned items are received and inspected.
• Shipping fees are non-refundable unless the return is due to an error on our part.

9. Damaged or Defective Products:

• If a product is received damaged or defective, customers should contact us within 48 hours of receiving the order.
• We may request photos or other evidence to assess the issue.

10. Exchange Policy:

• We do not offer direct exchanges. Customers can return the unwanted item and place a new order for the desired product.

11. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

12. Cancellation Policy:

• Orders can be canceled within 24 hours of purchase. Contact our customer service team for assistance.

13. Contact Information:

• Customer Service Email: ravimedicalstorejcd@gmail.com
• Customer Service Phone: 0300 3177668
• Whatsapp. 0345 0198299

Note: This shipping and return policy is subject to change without prior notice. Customers are encouraged to review the policy regularly for updates.