Our ordering process is simple and easy:

1. Browse the website and select your required product.
2. Add the product to your cart.
3. Upload your prescription if the product requires prescription verification.
4. Proceed to checkout and enter correct delivery details.
5. Choose your payment method and confirm the order.

Our website will guide you through each step during checkout.

Prescription is required only for medicines where valid prescription verification is necessary.

Prescription medicines are supplied after verification to ensure customer safety and responsible medicine handling.

No, Ravi Medical Store does not provide online medical consultations at the moment.

For diagnosis, treatment, dosage changes, or medical advice, please consult a qualified doctor.

We accept multiple payment options:

• Easypaisa
• JazzCash
• Bank Transfer
• Cash on Delivery, where available

Bank transfer may be recommended for selected products, offers, or free delivery promotions.

Your privacy is important to us. We use secure processes to protect customer information.

• SSL-secured website connection
• Privacy-focused handling of customer details
• Confidential handling of prescription and order information

Delivery time depends on customer location and courier service performance.

• Within Sindh: usually 1-2 working days
• Other provinces: usually 2-3 working days
• Remote areas may take additional time

Delivery timelines are estimates and may change due to courier, weather, regional, or operational delays.

Yes, delivery is available across Pakistan through our courier partners, depending on courier service availability in the customer’s area.

If there is any courier limitation in a specific area, our team may contact the customer for guidance or alternative options.

Tracking details are provided once your order is shipped.

You can track your shipment through the courier company’s website, helpline, or the tracking details shared by our team.

Due to the sensitive nature of medicines, products once sold are generally not returnable.

Return, replacement, or refund may be considered only in genuine cases such as damaged, expired, incorrect, or missing products.

Customers should report any issue within 48 hours of delivery with proper proof, such as clear photos or unboxing video where available.