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Support Center
Shipping Policy
Shipping Policy
Effective Date: [16-12-2025]
At Ravi Medical Store, we ensure prompt delivery of your healthcare products. Please review our shipping policy for details about delivery timelines, charges, and procedures.
1. Shipping Charges
- Sindh Province: Rs. 350 (Bank Transfer) & Rs. 400 (Cash on Delivery)
- Other Zones (Punjab, KPK, Balochistan, etc.): Rs. 400 (Bank Transfer) & Rs. 450 (Cash on Delivery)
Free Delivery Available! For free delivery offers and ongoing promotions, please visit our promotions page: https://ravimedicalstore.pk/promotions/
Important Tax Notice for Cash on Delivery
Additionally, a 2% withholding tax and 2% sales tax are charged by the Government of Pakistan on the total cash on delivery amount. These taxes are deducted by the courier company from the cash on delivery payment and deposited into the government treasury. Ravi Medical Store has no involvement in this matter.
2. Processing & Dispatch
Orders are processed within 24 hours of confirmation (excluding weekends and public holidays).
Your order will be dispatched within our working hours after confirmation.
Once dispatched, tracking details will be provided via SMS/WhatsApp/Email.
3. Delivery Timeline
- Within Sindh: 1-2 working days
- Other Provinces: 2-3 working days
- Remote Areas: May take additional 1-2 days
Please note that delivery times are estimates and not guaranteed, as they depend on courier service performance.
Weather/Regional Delays: Shipments may face delays due to unforeseen circumstances like extreme weather conditions (floods, heavy rains), regional unrest, or transportation strikes. These situations are beyond our control and may affect delivery timelines across certain routes or entire regions.
4. Delivery Areas
We deliver throughout Pakistan via our partnered Tcs, Leopards courier services.
For areas with courier service limitations, We will contact you to arrange alternative delivery options.
5. Order Tracking
Tracking details will be provided once your order is shipped.
You can track your order directly through the courier company's website or helpline.
6. Delivery Issues
We dispatch your order promptly after confirmation. While we take responsibility for processing the shipment from dispatch to delivery, we are not accountable for any delays that may occur, as we have no control over courier company operations.
If you experience delays, please contact the courier company's helpline directly using the provided tracking number to file a complaint.
If requested, we can assist by filing a complaint with the courier company.
We are not responsible for delays caused by incorrect addresses, recipient unavailability, or customs clearance (where applicable).
7. Special Instructions
- Please ensure your delivery address is complete and accurate.
- Keep your phone available for delivery updates.
- Always check products before accepting delivery.
8. Contact for Shipping Queries
Email: ravimedicalstorejcd@gmail.com
Phone: 0300 3177668
WhatsApp: 0345 0198299
Address: Near Imam Medical Center Shah Ghazi Muhalla Jacobabad